RAGGEDY EVE TERMS & CONDITIONS
Welcome and thank you for visiting us @ Raggedy Eve Online Children’s Boutique. Please be aware that by accessing & purchasing via www.raggedyeve.com.au, www.raggedyeve.com or www.raggedyeve.co.uk you are adhering to our terms & conditions. Use of the Raggedy Eve website is conditional upon your acceptance and compliance to such terms & conditions.
We reserve the right to amend these terms & conditions at any time. Please take the time to review the terms and conditions regularly.
All prices are displayed in GBP, AUS, USD or EURO depending on your location. All prices are inclusive VAT. Shipping is calculated at the checkout unless stated that a shipping quote will be sent to you after placing the order where you can continue or reject the order. The price for any goods purchased by you is the actual price, however prices may change subsequent to the date of your purchase in respect of any subsequent purchases.
Sale pricing – Sale pricing is only valid during the specified sale period and only while stocks last. We are unable to discount a previously purchased item to match a sale price. We are unable to order in products at sale prices once stock is sold out.
All purchases must be paid for in full prior to being shipped out to you the customer. Orders cannot ship until payment has been received.
We accept the following payments – PayPal, Visa and MasterCard. We do not accept any form of cheques.
Raggedy Eve is dedicated to keeping your details secure. We use a secure hosted payments page through our merchant facilities which complies with the PCI DSS (Payment Card Industry Data Security Standards). No Credit card or payment details are entered or retained in our environment.
Raggedy Eve will only use your personal information lawfully to fulfil your order. We will not sell your information to any third parties. Your personal information will be kept strictly confidential. Appropriate delivery information will only be given to courier or postage services used to deliver your purchase.
For shipping and delivery charges please refer to our Delivery Information page.
Raggedy Eve cannot guarantee delivery times. However your order should reach you within 7 working days (some remote locations will need additional time) This does not include International orders outside of U.K. or European Union, which can take between 7-14 working days. Raggedy Eve will dispatch your order in accordance with our shipping policy however we cannot take responsibility for delays in the postal or delivery system for any reason whatsoever. Please contact us if you would like an estimated delivery time frame to your location or to organise express post. Raggedy Eve can not take responsibility for any International parcels that are lost or damaged in transit. We recommend our customers opt for tracking if available and insurance. Domestic parcels are covered by insurance if lost in transit.
6. RETURNS & EXCHANGES
We aim to offer a fantastic shopping experience for our customers. We check each and every item prior to being sent out to ensure it is undamaged and as ordered. . If the goods are not as ordered you are able to return or exchange. Please contact us within 5 days of receiving the order – return shipping to UK distribution centre will be at your expense.
To return or exchange your items:
– • Please email us at firstname.lastname@example.org with your name, order number & short description of why you are returning your item. Please also state whether you want a refund or exchange.
• We will contact you within 24 hours with an address to send your item back to us. Items must be unopened, in saleable condition and appropriately & securely packaged for post. Any damaged products will not be accepted. We recommend returning your parcel with tracking as we are unable to take responsibility for lost packages.
• Once your order has been received and approved as undamaged and as resalable by us a refund or exchange will be issued. Please note that original shipping cost will not be refunded. Please note that any exchange will also attract our normal shipping cost.
We do not refund any sale items.
If an error has been made with your purchase at the fault of Raggedy Eve or a product is established to be damaged upon delivery we will organise return and replacement at no further cost to you.
Raggedy Eve makes no representations or warranties as to the suitability of the Goods for sale. Any warranties made are that of the individual manufacturer.
We sell range of handmade toys which are not suitable for unsupervised play or for certain age groups. Please refer to the product details of further information.
Faulty products would need to be advised to the manufacturer.
8. INTELLECTUAL PROPERTY
Raggedy Eve uses photographs supplied by our suppliers unless stated otherwise and makes no claim to own the photographs. Some photographs will also display props. Unless otherwise stated they are not included in the price of the product you are purchasing.
9. LEGAL DISCLAIMER
This website is run by Raggedy Eve Limited. The website design and graphics is owned by Raggedy Eve and has been copyrighted. We do not give permission to copy or alter this website in anyway. Any logos, photos (unless stated) and trademarks are the intellectual property of their respective owner.
Purchase of goods via this website is conditional upon you accepting these terms & conditions. We reserve the right to refuse supply to you if we feel you are in breach of these terms and conditions.
We reserve the right to make changes to these terms and conditions at any time. Please check regularly for updates. All the information contained on this website is true and accurate to best of our knowledge. Although we are unable to guarantee the accuracy of information on the Website.
10. PRODUCT AVAILABILITY
Raggedy Eve to the best of our ability will have all stock on hand unless stated. On occasion inventory may be in error. If an item you have ordered is out of stock we will contact you straight away to inform you and offer an exchange of product or refund.